COVID-19 INFORMATON

COVID-19 PROTOCOLS

Please take the time to thoroughly read and understand all the following protocols that have been put into place at Shannon Lake Golf Club & Courses Restaurant to help ensure the health and safety of all members, guests and staff.

GOLFING PROCEDURES

PLEASE ENGAGE IN PHYSICAL DISTANCING (2m) AT ALL TIMES.

BEFORE GOLFING

• If you are experiencing any COVID-19 symptoms or been in contact with someone with COVID-19, please DO NOT come to the golf course!
• CLUBHOUSE ENTRANCE and EXIT:  Main front entrance of the clubhouse is now open for entrance and exit
• GOLF SHOP ENTRANCE (lower level doors facing #1 fairway):  Double door facing the #1 tee will be propped open for easy access
• GOLF SHOP EXIT:  Single door facing Shannon Lake under the deck OR up stairs and exit out main door
• POWER CART SERVICE:  Walking is encouraged.  Power cart supply is limited due to new COVID-19 protocols.  Carts will be sanitized after every round.
• Be vigilant in practicing mandatory physical distancing (2m) at all times
• Practice putting green and hitting cage are only open for warm-up prior to your tee-time (maximum of 4 golfers on the warm-up green at any one time)
• Only two customers allowed in the golf shop at any one time
• CASH PAYMENTS DISCOURAGED! Credit card transactions preferred! (Visa, M/C, AMEX)
• On course drinking water locations have been reduced. Filtered drinking water located at #5T snack shack and #10T turf care building
• Limited number (35) of sanitized pull-carts are available
• HAND-SANITIZER STATIONS:  Five new locations; golf shop entrance, lower lobby in clubhouse, by front door exit, at the front of #5T snack shack and front of #10T turf care building
• ARRIVE PREPARED:   we encourage you to be proactive and bring your own hand sanitizer and/or wet-wipes to use while on the property

WHILE GOLFING

• Remain vigilant in practicing mandatory physical distancing (2m) at all times
• Flag sticks are not to be touched at any time
• Cup fillers will be used to keep the ball from going to the bottom of the hole - we encourage continuous putting and 2’ gimmies
• CLUBHOUSE WASHROOMS:  All washroom facilities in the main clubhouse are fully open, including the lower level locker rooms
• ON-COURSE WASHROOMS:  All on-course washrooms are now open.  Washrooms are located at the #5T snack shack, #10T turf care building and the #15T. All washrooms will be sanitized regularly
• Ball washers have been removed (please bring your own damp towel)
• Rakes have been removed (Local Rule - you may lift, clean and place your ball if in a footprint) Do your best to level your footprints as you exit the bunker
• Practicing physical distancing while walking down the fairway, while searching for lost balls and on the greens is mandatory

AFTER GOLFING

• Stay vigilant in practicing mandatory physical distancing (2m) at all times and no end of round high fives or handshakes

Please engage in social distancing of 2 metres (6 feet) at all times.

RESTAURANT PROCEDURES

Due to the recent outbreaks in Kelowna we have been asked to tighten our rules to remain safe.  Please read below to understand what you can expect when you come to enjoy a beer after a round or dine with us at Courses Restaurant.

Below is a list of our new and enhanced protocols:

• If patrons remain on the premises after being served, there must be sufficient seating for them, whether at tables, booths or counters, and patrons must be seated.
   
• In licensed premises, patrons must be assigned to a table, booth, or counter and shown to their seats. Patrons must remain seated except to use a self-serve station, use washroom facilities, or leave the premises.
   
• Patrons who are not in the same party must be seated two metres apart from one another unless they are separated by a physical barrier. There must be no more than six patrons seated at a table or booth, even if they belong to the same party.
   
• Liquor may only be served to patrons who are seated. Please refer to the public order for additional conditions on self-service food or a non-alcoholic drink station.
   
• You must assess your premises and the areas outside your premises for places where patrons may congregate or stand in line, and in those places, you must use physical devices, install markers, or use other methods to guide and assist patrons in maintaining a distance of two metres from other patrons.

Below are the originals from the beginning that we still must adhere to. 

• Reservations are recommended, you can call 250 768-4653 to make a reservation.  Reservations will be held for 15 minutes.  If you do not show up with in the 15 minutes window your table will be given to guests waiting
• When you arrive, please follow social distancing rules and markers and please stay 6 feet away from all other guests that are not in your group
• Please do not enter the restaurant until you have been indicated to and wait for a server/hostess to sit you to seat you at a cleaned and sanitized table
• Maximum group size of 6
• Please do not move tables or chairs around as they have been set in a way to ensure the proper distancing protocols are met
• We ask that our guests do not approached the bar to order dine in service, please wait for your server to approach your table and take your order
• Bar service will be limited to concession sales for the golf course 
• One individual in each group will be asked to provide their name and an email address or phone number
• There are hand sanitizers placed around the restaurants and at the entrance for your safety
• Washrooms will be thoroughly cleaned and sanitizers hourly
• Tables and chairs will be sanitized in between guests
• At this time, we are unable to provide full wine service or tastings
• We will provide one time use condiments for ketchup, mustard, salt & pepper 
• Enhance cleaning of all frequent touch points including walls, tables, chairs, bar stools, coasters, condiments, coat hooks, restrooms, doors including front door, restroom door
  
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We ask that you do not approach other tables and mingle/visit with other groups so that we can ensure the safety and proper social distancing of all our guests and team members

Thank you for your cooperation and we look forward to seeing you soon.